Uptime Radar
Ping intervals from 1 to 60 minutes, alerts to the stored contact person and best practices for staging vs production.
Overview
The Uptime Radar add-on polls your Shopware stores at configurable intervals and sends alerts the moment a store goes down. Recovery alerts are sent when the store comes back online.
Ping intervals
Set the interval per installation, from 1 to 60 minutes:
- 1 minute — critical production stores; expect ~1 500 minute-checks/day per shop
- 5 minutes — sensible default for most production shops
- 15 minutes — low-priority production or high-priority staging
- 30–60 minutes — low-traffic staging environments
What is checked
Each ping does an HTTPS request to the store's homepage and verifies:
- HTTP status < 400
- Response time within threshold
- SSL certificate valid and not near expiry
Alerts
Alerts go to the contact person defined per installation (see chapter 2). The e-mail includes:
- Timestamp of the first failed check
- Type of failure (timeout, HTTP error, SSL expired, etc.)
- Direct link to the installation in the dashboard
Recovery mail. The moment the store is reachable again, a recovery e-mail is sent to the same contact person with the total downtime duration.
Best practices
- Use 5 minutes as your default. It catches most incidents without alert fatigue.
- Only go down to 1 minute for stores where a 5-minute outage costs real money.
- Staging environments: 30 minutes is usually enough. Nobody cares if staging is down at midnight.
History
Uptime Radar stores a 7-day history per installation. Use it to prove SLAs to clients or spot recurring outage patterns.